Our Recruiting Process

When you start a search with Twassistant, you are starting an extensive recruiting process that finds candidates from around the world and narrows them down into two or three of the candidates best suited for your position.

Our process for selecting those top candidates includes multiple interviews, reference checks, personality testing, and a verification that they have suitable technology to work productively without interruptions.

As our profile of information on the candidates grow, we are then able to compare the requirements and preferences of your position with key areas of character and competency display by each candidate. We pick out the best matches for you based on that analysis.

1) Two Rounds of Interviews

In our interviews, we first assess the candidate’s ability to communicate verbally, how well their personality fits with the position, and their eagerness and proactivity for the job. In the next round of interviews, we go through and confirm their experience level, knowledge of their field of expertise, their attitude towards work, compatibility with a team, and get an overall view of their background.

2) Reference Checks

To confirm all the details presented to us by the candidates, we will approach their references and ask them about their experience working with the candidates

3) Technology Check

All our staff are required to meet minimum technology standards related to their Internet connectivity.

4) Personality Testing

We take our candidates through the Myers-Briggs to get a sense for their character and working style, so that we can assess their compatibility with the position.

Staff Profiles

We create a staff profile for all available staff that gives a one page summary of the staff member, so that you can quickly assess whether they would be a good fit for you. We will present you with two or three profiles to review. The staff profile will include:

Top skills
Career summary
English Fluency
Business Writing
Personality
Availability

You can find a legend for our 5-point English and writing ratings below, including standardized benchmarks for each rating.

Ratings Legend

English Fluency
Business Writing

English Fluency

5 – Indistinguishable from native English speaker, with almost perfect grammar.

4 – Able to understand and clearly articulate advanced concepts in English, with a mild accent and excellent grammar.

3 – Able to understand advanced concepts in English and clearly articulate basic concepts, with a moderate accent and good grammar.

2 – Able to communicate basic concepts in English, strong accent, unable to understand or communicate advanced concepts, poor grammar.

English not suitable for connection to client.

1 – Inability to communicate basic concepts in English, strong accent, very poor grammar.

English not suitable for connection to client.

Business Writing

5 – Able to organize thoughts and meaningfully summarize, in addition to having excellent formal communication.

“James, here’s some info about Twitter Promoted Trends: allow you to put your story at the top of the stream for 24 hours. While this is time-bound, conversation doesn’t necessarily ends when promotions ends. A dedicated Twitter account manager would be needed.”

4 – Consistently communicates formally, articulately, and with proper grammar.

“Noted. I’ll start building the page for each featured property that we can set up later on Twitter or Google Ads, whichever direction you want to take.”

3 – Writing style is generally formal and intelligible, but at times lacks proper grammar.

“As per checking into the Map of the event, the most convenient place for us to meet would be in Robinsons Galleria. That’s roughly a 5-10 mins walk from the event you’re at right now (if I’m right).”

2 – Written communication is informal at times, but generally intelligible.

Writing not suitable for connection to client.

1 – Written communication is informal, and at times unintelligible.